Thursday, January 29, 2015
How social media affects protest movements: It’s complicated originally published by Gigaom, © copyright 2015.
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SK Telecom and Nokia make big cells and small cells play nice originally published by Gigaom, © copyright 2015.
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When Ricardo Brown from Spokane, Washington got his most recent bill from Comcast, he had an extra special reason to be dismayed. It wasn't the pricey charges—we're all used to that by now. No, it was that on this particular bill, Comcast appears to have misspelled his name. By replacing it with the word "Asshole."
Ricardo's wife, Lisa, shared the unfortunate little switcheroo with consumer advocate Chris Elliot. According to her, the whole problem may very well have stemmed from her attempts to reduce her cable bill over the phone—otherwise known as the Ninth Circle of Hell.
[Lisa] explained that her family was having financial difficulties and needed to reduce their cable bill. She'd called Comcast to cancel the cable portion of her account, for which she had to pay a $60 fee. Instead of complying immediately, a representative escalated her call to a retention specialist, who tried to persuade her to keep the cable service and sign a new two-year contract.
"I was never rude," she says. "It could have been that person was upset because I didn't take the offer."
Of course, these things are fairly easy to fake in Photoshop (and it all sounds just a little too perfect), so we contacted Comcast to confirm that the incident did, in fact, occur. And oh boy, did it. A Comcast spokesperson provided Gizmodo with the following statement:
We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.
Our tale does have a happy ending for the Brown, Asshole in question. Apparently, after Elliott publicized the couple's tale of woe, Comcast has offered a full refund for the past two years of service and two more years at no extra charge. And supposedly, her husband's name has been corrected in the system as well. [Elliot.org via Consumerist]
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While China woes rumble on: Watchdog on one hand, deadbeat partners on the other
Qualcomm reported record revenues for the first quarter of its fiscal 2015 on Wednesday, but the mobile chipmaker warned investors that it's still struggling to make headway in the all-important China market.…
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Problems like global warming and environmental degradation have sensitized the producers and consumers alike to this problem. Since the trend of car wraps has just picked up, their scrutiny from an environmental point of view has already begun. Researchers have already started conducting laboratory experiments on the environmental effects of vinyl car wraps. The results point that car wraps are manufactured using proper materials, latest technologies and with due care to contribute to...
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